Question 1

What time are check-in and check-out?

Accepted Answer

Check-in begins at 2 p.m. Check-out by 11 a.m. At any time, you can store your luggage at the reception and enjoy a carefree day exploring the heart of Florence.

Question 2

Can I check in late?

Accepted Answer

Of Course! Our front desk is manned 24 hours a day, 7 days a week. If you anticipate arriving late, please let us know in advance.

Question 3

Which credit cards do you accept?

Accepted Answer

We accept all major credit cards: Visa, Mastercard, American Express, JCB, Maestro and Debit cards.
The hotel is entitled to verifying the validity of the credit card provided as guarantee for the reservation, by requesting pre-authorization equal to the rate of the first night’s stay. This is not a charge and is immediately released. Your card will only be charged at check-out.

Question 4

What is your cancellation policy?

Accepted Answer

If you cancel your reservation by 6 PM the day before your arrival, you will not incur any penalty. Cancellations made after this time will result in a charge for the first night of your stay. Please review the cancellation policies carefully at the time of booking, as they may vary based on the rate and offers you choose.

Question 5

What types of rooms does Hotel Orto de' Medici offer?

Accepted Answer

Hotel Orto de' Medici offers six room categories to suit every travel style. Basic Rooms (140 sq ft) are a cozy retreat right in the historic center. Classic Rooms (194 sq ft) add space and natural light, ideal for couples. Deluxe Rooms (215 sq ft) open onto the hotel's historic garden. Superior Rooms (194 sq ft) feature a private terrace with sweeping views of the Florence skyline. Junior Suites (291 sq ft) are our most exclusive option, with a king or canopy bed, a dedicated dressing room, and a welcome amenity of sparkling wine and snacks. Quad Rooms (269 sq ft) comfortably accommodate up to four guests, with garden views available upon request.

Question 6

What exclusive perks do I get by booking directly on the official website?

Accepted Answer

Booking direct on our official site is always the smartest choice: you're guaranteed the lowest available rate, a complimentary minibar stocked daily, and an exclusive illustrated book on the Medici family. These benefits are only available through our website — you won't find them on third-party platforms. We stand behind our best-rate guarantee, so book with confidence.

Question 7

What is the cancellation policy?

Accepted Answer

We offer free cancellation up to 6:00 PM the day before your scheduled arrival. Cancellations made after that time, or no-shows, will be charged the cost of the first night to the credit card on file. If you need to check out early, please let us know by 6:00 PM the day before your departure. Special promotional rates may have different cancellation terms, which are clearly outlined at the time of booking — no surprises.

Question 8

Are pets allowed at the hotel?

Accepted Answer

We love animals, but unfortunately Hotel Orto de' Medici is not able to accommodate pets at this time. Our front desk team is happy to point you toward nearby pet-friendly accommodations or boarding services so you and your four-legged companion are both well looked after.

Question 9

What payment methods are accepted?

Accepted Answer

We accept all major international credit and debit cards. A valid credit card is required at check-in as a security deposit. For questions about cash payments or any billing specifics tied to your rate, feel free to contact our team before arrival — we're always happy to help.

Question 10

Do you provide Wi-Fi?

Accepted Answer

Free Wi-Fi is offered in all areas. In the lobby, you'll find two brand-new iMacs, available for guests to use free of charge.

Question 11

Do you have an elevator?

Accepted Answer

Yes, there is an elevator in the hotel for your convenience.

Question 12

Do you offer vegan or gluten-free options?

Accepted Answer

Yes, we cater to specific diets if requested in advance.

Question 13

Do you organize tours and excursions?

Accepted Answer

Yes, our team is always happy to arrange personalized trips and excursions, either in groups or with a private guide, both within Florence and the surrounding areas. Our staff is fluent in several languages, including English, French, German, Spanish, and even some Japanese.

Question 14

Is there parking on site?

Accepted Answer

We do not have our own parking garage. Nearby the hotel, you'll find a secure garage offering a convenient pick-up and drop-off service. The cost is € 40 per day, including valet parking. Alternatively, you can find a public garage just 5 minutes away for € 20 per night.

Question 15

Do you have air con or heating?

Accepted Answer

Yes, all rooms are air conditioned or heated, depending on the season.

Question 16

Are you pet-friendly?

Accepted Answer

We are delighted to welcome small pets during your stay. If you're traveling with your pet, please let our staff know in advance to ensure you both receive the warmest welcome. A €100 deposit is required at check-in, which we'll happily refund at check-out as long as everything is in good order.

Question 17

Can I rent a car or scooter?

Accepted Answer

Certainly, our staff will be happy to assist you in finding the best agency to rent a car, motorcycle, or bike.

Question 18

Do you offer room service?

Accepted Answer

While we don't offer regular room service, we would be delighted to arrange a romantic breakfast in your room upon request.

Question 19

Do you offer laundry service?

Accepted Answer

Yes, the laundry service is available from Monday to Saturday until 10 AM (excluding public holidays). Prices vary according to the type of garment. Alternatively, there's a laundromat nearby.

Question 20

What is the history behind Hotel Orto de' Medici?

Accepted Answer

Hotel Orto de' Medici stands on the very site where, in the late 1400s, Lorenzo de' Medici — known as The Magnificent — established his legendary School of Art and Sculpture. It was here, in 1489, that he first met a teenage Michelangelo, sparking one of history's most celebrated creative partnerships. The 19th-century palazzo later belonged to the Socci family, who adorned it with stunning frescoes that have been expertly restored. In the mid-20th century, the Bufalini family acquired the property and transformed it into a hotel, entrusting its careful renovation to the architectural firm Melucci & Nardini. Today, Orto de' Medici is a seamless blend of Florentine history and contemporary design.

Question 21

What makes the hotel garden so special?

Accepted Answer

The garden at Hotel Orto de' Medici is no ordinary outdoor space. It occupies the exact footprint of the ancient Giardino di San Marco, where Lorenzo the Magnificent trained gifted young artists — including Michelangelo himself, who learned to sculpt marble right here. Today, it's a serene green oasis in the heart of Florence, a place to unwind between sightseeing and soak in centuries of artistic history. Guests are welcome to enjoy the garden throughout their stay.

Question 22

Is Hotel Orto de' Medici a good choice for a romantic getaway?

Accepted Answer

Absolutely. Hotel Orto de' Medici is one of Florence's most romantic addresses. Superior Rooms feature a private terrace with views of the Duomo and the Medici Chapels. Junior Suites are set up for a special arrival, with sparkling wine and welcome snacks waiting in your room. We also offer a Romantic Weekend Package — two nights (Friday & Saturday) with breakfast included and our exclusive Romantic Florence guide. For something extra special, our team can arrange personalized surprises — just ask when you book.

Question 23

Where is the hotel located, and how close is it to Florence's top attractions?

Accepted Answer

We're located at Via San Gallo 30, right in Florence's historic center. Everything the city has to offer is within easy walking distance: the Cathedral of Santa Maria del Fiore (Duomo) is about half a mile away (10 minutes on foot); the Accademia Gallery — home to Michelangelo's David — is just 0.2 miles (5 minutes); the Uffizi Gallery is about 1.2 miles (roughly 20-25 minutes on foot); and Piazza della Signoria is just over half a mile away. No need for taxis or transit — Florence is best explored on foot, and we're perfectly placed to make that easy.

Question 24

How do I get to the hotel from the airport?

Accepted Answer

Florence Peretola Airport (Amerigo Vespucci) is approximately 3.7 miles from the hotel — about a 20-30 minute ride. Taxi fares typically run around $30-35, plus a small charge per bag. You can also take the T2 tram to the San Marco-Universita stop, which puts you just 2 minutes from our front door. If you're flying into Pisa Galileo Galilei Airport, the most convenient option is the direct train to Florence Santa Maria Novella station (about 1 hour), from where the hotel is just a short walk. We can also arrange private airport transfers for individuals or groups of up to 16 — just let us know in advance.

Question 25

Is parking available?

Accepted Answer

The hotel does not have its own parking lot. Florence's historic center is a Limited Traffic Zone (ZTL), so driving in without prior authorization is not permitted. Our team can connect you with our partner garage, which offers convenient valet service with ZTL clearance handled directly — all for $43/day (valet included). Alternatively, there's a public garage just a 5-minute walk from the hotel at around $22/night. We recommend arranging this in advance, and our front desk is happy to help.

Question 26

Can I store my luggage at the hotel?

Accepted Answer

Yes! We offer complimentary luggage storage for all guests — a great option if you want to keep exploring Florence before check-in or after check-out. Just drop your bags at the front desk, and our team will take care of them. The service is available every day of the week.

Question 27

Is breakfast included, and what can I expect?

Accepted Answer

Breakfast at Hotel Orto de' Medici is a highlight of the stay. It's served in a stunning 19th-century frescoed dining room — one of the most beautiful spaces in the hotel — and features a sweet and savory buffet made with fresh, locally sourced ingredients. During warmer months, you can also enjoy breakfast on the terrace overlooking the garden. Whether breakfast is included depends on your rate: many packages on our official website include it at no extra charge.

Question 28

What in-room amenities are provided?

Accepted Answer

All rooms are equipped with complimentary high-speed Wi-Fi, individual climate control (A/C and heat), a flat-screen TV with satellite and SKY channels, a personal safe, telephone, an electric kettle with a selection of coffees and teas, and a private bathroom with shower or tub. Toiletries are sourced from the historic Farmacia di Santissima Annunziata in Florence — a genuine luxury touch. Minibar is complimentary when you book direct on our official website. Junior Suites also include bathrobes, slippers, a dressing room, and a welcome amenity with bubbly. Superior Rooms come with a private furnished terrace, laundry service, and in-room breakfast on request.

Question 29

Can the hotel help me get museum tickets?

Accepted Answer

Yes — and we highly recommend taking advantage of this service. Our team can pre-book tickets for the Accademia Gallery (skip-the-line access to Michelangelo's David), Palazzo Strozzi, and many other top museums in the city center. Tickets are delivered directly to your room, saving you hours in line — especially during peak season, when waits at the Accademia can exceed two hours. You can add this service when booking through our website, or call us at +39 055 483427 after you've made your reservation.

Question 30

Can the hotel arrange tours and custom experiences?

Accepted Answer

Our concierge team loves helping guests get the most out of Florence and Tuscany. We can organize private guided tours, wine tasting excursions in the Chianti region, day trips to Fiesole or Siena, scenic drives through the Tuscan hills, private transfers, and much more. To make sure everything is perfectly tailored to your preferences, we recommend reaching out before your arrival — the earlier the better.

Question 31

What are the must-see museums near the hotel?

Accepted Answer

Our location is ideal for museum lovers. The Accademia Gallery, where you'll find Michelangelo's original David, is just 0.2 miles away — an easy 5-minute walk. The Uffizi Gallery, one of the world's greatest art museums, is about 1.2 miles away (around 25 minutes on foot). Piazza della Signoria and Palazzo Vecchio are just over half a mile away. We strongly recommend booking museum tickets in advance through the hotel — especially for the Accademia, where lines in high season can run well over two hours.

Question 32

Is Florence worth visiting year-round?

Accepted Answer

Florence is a year-round destination — each season has its own appeal. Spring brings mild temperatures and blooming historic gardens, making it perfect for leisurely outdoor exploration. Summer is buzzing with cultural events and lively evenings in the city center. Fall offers comfortable weather, thinner crowds at museums, and truffle season in the Chianti hills. Winter is the most peaceful time to visit — churches and galleries with no lines, and a magical atmosphere. Hotel Orto de' Medici is open 365 days a year, ready to welcome you whenever you decide to make the trip.

Question 33

Where should I eat near the hotel?

Accepted Answer

Our team regularly updates a curated list of favorite local restaurants, from traditional Florentine trattorias to contemporary dining in the historic center. Via San Gallo and the surrounding streets are home to some of the most authentic osterie in the city — the kind of spots where locals actually go. Our front desk team is always happy to make personalized recommendations based on your taste and budget, and we can make reservations on your behalf. Just ask at check-in.

Question 34

What day trips can I take from Florence?

Accepted Answer

The countryside around Florence is absolutely stunning and easily accessible from the hotel. Fiesole is just 5 miles away — a hilltop village with sweeping views over the city and impressive Roman ruins. The Chianti wine country, about 18 miles out, offers medieval villages, rolling vineyards, and some of Italy's most celebrated wines. Impruneta (9 miles) is known for its handcrafted terracotta. And Siena, a UNESCO World Heritage city, is about 43 miles away — roughly an hour by car. Our concierge can arrange private tours to any of these destinations.

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