boutique hotel florence - hotel in florence city centre - hotel de charme florence

F.A.Q.S

WHAT ARE CHECK-IN AND CHECK-OUT TIMES?

You may check-in from 2 pm and check-out by 11 am. Should you need us to store your luggage, just ask our concierge and we will take care of it.

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept all major Credit Cards (Visa, Mastercard, American Express, Diners Club, JCB, Maestro and Bancomat)

WHAT IS YOUR CANCELLATION POLICY?

Reservations can be cancelled without incurring any charges up to 6 pm of the day before arrival. For late cancellations, we charge the full price for the first night.

Please be informed that the cancellation policy is subject to change, thus we kindly advise you to check carefully before confirming the reservation.

DO YOU HAVE AN INTERNET CONNECTION?

Free Wi-Fi connection is available in all common spaces of the hotel and bedrooms. There are two iMac available free of charge for our guests in the main hall.

IS YOUR HOTEL PET-FRIENDLY?

We do accept small sized pets at the hotel. We would just kindly ask you to let us know in advance if you are planning to bring yours and we will do our best to offer you the most suitable accommodation.

CAN YOU BOOK ME A TRIP/TOUR/EXCURSION?

Yes, we can. Our reception staff will help you choose from a wide range of trips available. Our staff speak many languages including English, Spanish, French, German and some Japanese.

CAN I PARK THE CAR AT THE HOTEL?

The hotel does not have a private car park onsite, however we do have a special deal in place with a nearby car park service for the daily price of € 25/31including pick-up and delivery service at the hotel door.

Alternatively, you may use a safe public parking lot at € 18 per day. It’s located a 5-minute walk from the hotel.

CAN I RENT A CAR, A SCOOTER OR A BIKE?

Yes, you can. Just ask the staff members, they will gladly help you find the best options.

IS ROOM SERVICE AVAILABLE?

We normally do not provide room service, however upon request we can arrange a romantic breakfast in your room. Just make sure you inform us well in advance. You may also order a cappuccino or any other drink in your room during the afternoon.

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